Return Policy

Important: As a wholesale distribution business, your returns terms should reflect how you actually transact (e.g., invoiced wholesale orders, minimum order quantities, custom terms per partner) rather than a standard retail/e-commerce return window. The template below is written broadly — please adjust the specific timeframes, restocking fees, and eligibility rules to match your actual supplier agreements and order terms.

Overview

At Express Luxury Holdings, LLC, we want our business partners to be satisfied with their orders. This Returns Policy outlines the terms under which returns, exchanges, or refunds may be requested for products purchased through Express Luxury Holdings.

Eligibility for Returns

To be eligible for a return, the following conditions generally apply:

• The request is made within 30 days of delivery
• Items are unused, unopened, and in original packaging, with all tags, labels, and accessories included
• The item is not listed as a final sale, clearance, or custom/bulk order (see “Non-Returnable Items” below)
• Proof of purchase (invoice or order confirmation) is provided

Non-Returnable Items

The following are generally not eligible for return unless defective or damaged upon arrival:

• Bulk or wholesale orders exceeding standard order quantities
• Custom, made-to-order, or specially sourced products
• Perishable goods, personal care items, or products with hygiene seals that have been opened
• Clearance or final-sale items, as marked at time of purchase

Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 15 days of delivery at contact@expressluxuryholdings.com with your order number and photos of the issue. We will work with you to arrange a replacement, refund, or credit, as appropriate.

How to Request a Return

1. Contact us at contact@expressluxuryholdings.com or +1 (954) 866-1329 with your order number and reason for return.
2. Our team will review your request and, if approved, provide return instructions and a Return Merchandise Authorization (RMA) number if applicable.
3. Ship the item back in its original condition and packaging. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original method of payment within 7 business days. Shipping costs are non-refundable except where the return is due to our error.

Restocking Fees

A restocking fee of 5.0% may apply to approved returns of non-defective items, particularly for bulk or wholesale quantities, to cover handling and processing costs.

Order Cancellations

Requests to cancel an order must be made before the order has shipped. Once an order has been processed for shipment, it will be treated under the standard Returns Policy above.

Contact Us

For questions about returns, exchanges, or refunds, please contact:
Express Luxury Holdings, LLC
contact@expressluxuryholdings.com | +1 (954) 866-1329
14681 Biscayne Blvd, Suite 300, North Miami Beach, Florida 33181